Refunds and Returns

By placing an order, you confirm that you have read, understood and agree to the following policy.

Returns
Our refund policy lasts for 14 days. If 14 days have passed since the product was delivered, unfortunately we cannot offer you a refund or exchange.

We accept returns of products that we have shipped and if the item is defective due to our error (e.g. wrong item or damaged item). Items must be returned with proof of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase. Please contact our customer service at shop@luckify.com and we will be happy to assist you with your request.

Please note that we do not accept returns on socks and insoles for health reasons, please make your selections carefully.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, less 15% of the original payment, within 2-3 business days.

You are not eligible for a refund if:
1. Your order did not arrive due to factors within your control (i.e. wrong shipping address).
2. Your order did not arrive due to exceptional circumstances beyond the seller's control (i.e. not cleared by customs, delayed by a natural disaster).
3. Other exceptional circumstances beyond our control.
4. You place wrong orders and we have shipped your orders.
5. You place wrong orders and you do not want to return the item (Buyer has to pay the return shipping cost as they request an exchange for the items, this may happen usually for the item which has size variations, that's why we always encourage buyer to check our size chart very carefully before placing the orders to avoid any different perception of size standards for certain countries or manufacturers.)
6. You change your mind once the orders arrive in your country and request the return.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at shop@luckify.com

Order Cancellations

All order cancellations must be made within 6 hours of placing the order.

We reserve the right at any time after receipt of the order to accept or decline the order, or any part thereof, in our sole discretion, even after the customer has received an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is cancelled, we will issue a credit to the original payment method.

Any cancellation made after an order has been placed will be subject to a cancellation fee (15% of the total value of your order, excluding shipping costs) which will be applied for cancellation, regardless of the time the order was placed (even if it is just an order). second later), as the merchant processor/credit card charges us a fee for cancellation.

Please note that any order that has already been packed or shipped cannot be cancelled.

Sale Items (if applicable)
Only regular priced items are eligible for a refund. /color/type or wrong product, please contact us, and we will do our best to correct our mistake.). Returns on sale items, discounted items, or items purchased with a coupon code may be exchanged/returned for store credit only.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us for the return authorization number and we will be happy to